We deliver to the EU including Switzerland (4-7 days), the United Kingdom (5-15 days) and the United States of America (5-15 days). We use DHL and UPS as our main shipping service providers.

We aim to send your order during the next working days (and yet sometimes courier service may be busy, especially during holidays, or the payment for the reasons beyond our control may be delayed; in this case we kindly ask for your patience). We may split your order into several packages (especially if this is a larger order) and send your order by a tracked service so you can track your order. Your signature, or your representative's may be required upon collection.

We produce and ship from Germany and Latvia.

We mainly utilise PayPal and Stripe for payment process.

You are entitled to cancel Your Order within 14 days without giving any reason for doing so. ​The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: hello@stronghunter.com

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement, unless applied by the bank/payment provider and/or explained otherwise.

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 14 days
• The Goods are in the original packaging
• Product isn’t used or damaged
• Product must have the receipt of proof of purchase

The supply of Goods made to Your specifications or clearly personalised.

The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

The supply of Goods which are not
suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. Only regular priced Goods may be refunded.

Unfortunately, Goods on sale and as bundles cannot be refunded, unless there is a reason such as unwated item. This exclusion may not apply to You if it is not permitted by applicable law.

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Ersteberg s.r.o.
Opletalova 4
110 00
Prague
Czech Republic

Please print the actual receipt and place inside the return package. If possible try to utilise the same package as was used for the initial delivery of the Goods to you.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. You may be responsible for any VAT, duties and related fees due to international returns. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

If you have any questions about our Returns and Refunds Policy, please contact us.